Frequently Asked Questions (FAQ)

How can we help?

Do you have a question that you would like answered?

Speak to our friendly representative for orders, general enquiries, and/or quotes.

Q: How long will it take for my order to arrive?

Estimated delivery times all depend on your delivery address.

If you live in Australia, the standard delivery is 3-5 days depending on which state and suburb you are in. Country postcodes will take longer for delivery.

International shipping times will vary depending on which state you are in, and your local postal service.

Just as a reminder: Orders must be placed 2-3 weeks prior in order for your table(s) and extras to arrive on time. Last minute orders will be charged extra, and we don’t want that to happen. So please get your order in on time!

Information on delivery can also be found on our Delivery Guide.

Delivery Guide

Q: How long is delivery time to my state and capital city?

Below are the average delivery days, please note country regions typically attract a further 1-2 business days:

Orders are dispatched on business days and deliveries are made on weekdays during business hours only.

SA - 2-3 days

NSW- 3-4 days

VIC- 3-4 days

QLD- 4-6 days - northern QLD 10-14 days

NT- 5-7 days

WA- 4-6 days – northern WA 10-14 days

TAS- 3-6 days

Information on delivery can also be found on our Delivery Guide.

Delivery Guide

Q: How soon will my order leave?

Your order will be dispatched within 2 business days of receiving full payment.

Printing and production will take approximately 1-2 business days.

Q: Where can I find the FAQ for Gumtree Ads?

The frequently asked questions for Tables By Design Gumtree Ads are available on a separate page.

Please follow the link below to go to the Gumtree FAQ:

Gumtree Ads FAQ

Q: Can I get a new vinyl top for my table?

Yes you can. There will be an extra cost for return delivery, for the re-skinning process and for the re-delivery to your location, please email sales@tablesbydesign.com.au for full details and a quote.

Q: How long does structural warranty last?

Every table comes with a 12 month structural warranty.

Warranty excludes any damage to the table-top. Please refer to the Warranty page for more information.

Warranty page

Q: What happens if my table arrives damaged?

In the unlikely event that your table arrives damaged please take some photos for us to send to the freight company, and for us to observe as well. Please keep the box that the table came in since you will need that to send the table back to us. Please contact us via email at sales@tablesbydesign.com.au or alternatively call us on 08 8382-8764.

Important:

There will be no returns or refunds on items with damaged table-tops due to negligence. Please refer to the warning below.

Q: Where are my accessories? (Protective Carry Bag, Ping Pong Balls or Beer Pong Trays)

Protective carry bags are available for 3-Panel (1.8m long) and 2-Panel (1.2m long) Tables only. 4-Panel (2.4m long) Table protective carry bags are not available.

Your carry bag will be inside table. If you unfold the table you will see your new carry bag sitting inside one of the panels. If you have ordered a bag and it is not inside the table itself please email us at sales@tablesbydesign.com.au.

If you have ordered a Valance or Blue Cups they will be inside a separate box that will be dispatched at the same time as your table.

Q: Do you sell protective carry bags for Beer Pong (4-Panel 2.4m long) tables?

Sorry, 4-Panel (2.4m long) Table protective carry bags are not available.

Protective carry bags are available for 3-Panel (1.8m long) and 2-Panel (1.2m long) Tables only.

3-Panel (1.8m long) and 2-Panel (1.2m long) Tables protective carry bags cannot be used for 4-Panel (2.4m long) "Beer Pong" Tables as they will not fit.

Q: When will Beer Pong (4-Panel 2.4m long) table protective carry bags be available for sale?

Not until mid-2018. We apologise for the inconvenience.

Q: Are Beer Pong trays available for individual sale?

Sorry, but Beer Pong trays (or also known as 'Racks') are not available for individual sale.

Beer Pong trays/racks can only be purchased with custom Beer Pong table orders.

Other standard Beer Pong table designs may include Beer Pong trays/racks as a packaged deal.

Q: What is the discount for bulk orders?

A bulk order is considered 10 units or more. Please email us at wholesale@tablesbydesign.com.au to discuss your order and receive a quote for bulk pricing.

Q: What is 'Beer Pong'?

It is a game played between two people or teams of two players where players attempt to throw ping pong balls (table tennis balls) into cups which may or may not be filled with a beverage such as water or beer. Despite its name "Beer Pong", the cups do not have to be filled with beer or alcoholic beverages.

The aim of the game is to land the ball into one of the opponent's cups so that the opponent will be required to drink the cup's contents and remove it from play.

The first player or team to remove all of their oppontent's cups from play wins the game.

Information on delivery can also be found on our Custom Beer Pong page.

Custom Beer Pong